Frequently Asked Questions

Q1: What are the type of your private taxi? has several types of MPV: Hyundai Starex (10 Seater), Toyota Alphard (7 Seater), Toyota Innova (6 Seater). Transfer price is different depend on the model of transport you select, kindly refer to our rates here –> Rates.

Q2: When I can receive driver details?

We will WhatsApp or SMS the driver details to you one day before pick up date.

Q3: Will driver appear on time after we book?

Yes, our driver will arrive on time on your selected point of pick up.

Q4: How long in advance I need to book a private taxi?

We encourage you to book at least 2 days in advance so that we can arrange your pick up schedule more effectively.

Q5: All your transfer rates are per person or per vehicle?

All the transfer rates shown in ‘rates’ tab are per vehicle.

Q6: How to get the quotation if location not listed in ‘Rates’ tab?

You can submit reservation form via online to request for quotation.

Q7: All the rates listed is for single trip or include return trip?

All the rates listed includes single trip rates and return trip rates.

Q8: Are there any hidden fee or extra surcharge fee?

Rates shown in table is fixed rates.

Q9: How do I pay the transfer fee?

You can pay the transfer fee to our drivers.

Q10: What type of currency do you accept for payment?

So far, we only accept cash payment in Singapore Dollar (SGD).

Q11: How long the journey from Singapore to Johor Bahru.

The journey from Singapore to Johor Bahru may take approximately 1 hour 30 minutes. Anywhere, it’s depend on the location pick up from Singapore and on the day of traffic condition.

Q12: How do I meet your driver when I arrive Changi Airport or Johor Bahru Senai International Airport?

Our driver will arrive early and waiting you at arrival hall and carrying a board that have you sign or name on it. Besides that, our driver will have your contact details.

Q13: If my flight late departure from schedule time or change flight date, what I need to do?

Depend on the situation, we prefer you send us your flight number during online reservation so that we can track your estimate flight arrival time.

Q14: Do you only provide private taxi transport from Singapore to Johor Bahru?

We provide private taxi transfer services between Singapore and Johor Bahru and other area of Penisular Malaysia.

Q15: Do passengers need to get off the vehicle when crossing the border between Singapore and Johor?

Passengers are not required to get off from our vehicles and just sit in the car for entire journey.